92apk Privacy Policy

1. Overview & Data Controller

This Privacy Policy ("Policy") describes how 92apk ("92apk", "we", "us", "our") collects, processes, stores and discloses personal information in connection with the operation of the 92apk online casino and sports betting platform available at 92apk.org and all associated mobile-optimised interfaces.

92apk acts as the data controller in respect of the personal data it collects directly from players. Where 92apk engages third-party processors – for example, payment service providers or identity verification providers – those parties act as data processors under contractual obligations consistent with the requirements of this Policy.

This Policy should be read in conjunction with the 92apk Terms & Conditions, which together constitute the full agreement between you and 92apk. In the event of any conflict between this Policy and the Terms & Conditions, this Policy shall prevail with respect to matters of data privacy.

2. Personal Data We Collect

92apk collects personal data through several channels, including registration forms, the account management interface, payment transactions, customer support interactions and automated technical logging. The categories of data we collect include:

2.1 Identity Data

• Full legal name as it appears on a government-issued identity document.
• Date of birth (used for age verification purposes – 18+ only).
• National identity number (CNIC) where required for KYC verification prior to withdrawal processing.
• Copies of identity documents and proof of address submitted during KYC.

2.2 Contact Data

• Email address used at registration.
• Mobile telephone number (where provided for two-factor authentication or account recovery).
• City and province of residence (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad or otherwise).

2.3 Financial Data

• JazzCash or Easypaisa mobile wallet identifiers used for deposits and withdrawals.
• Bank account details (IBAN, bank name such as HBL, UBL, Meezan Bank or Bank Alfalah) where bank transfer is the selected payment method.
• USDT TRC20 wallet addresses used for crypto transactions.
• Visa/Mastercard details managed and tokenised by our payment processor – 92apk does not store raw card numbers.
• Transaction history including deposit amounts, withdrawal amounts, dates and statuses.

2.4 Technical Data

• IP address and approximate geolocation derived from IP at the time of each session.
• Device type, operating system, browser type and version.
• Session timestamps, page views and navigation paths within the 92apk platform.
• Error logs and crash reports generated during platform use.

2.5 Behavioural & Gaming Data

• Betting history, game session records, wagering amounts and outcomes.
• Bonus usage, free bet redemptions and promotional participation records.
• Responsible gaming tool settings including deposit limits and self-exclusion requests.

3. How 92apk Uses Your Data

92apk processes personal data for the following purposes:

• Account Management: To create, maintain and authenticate your 92apk account, including verifying your identity and age at registration and at withdrawal.
• Payment Processing: To execute deposits, withdrawals and refunds via JazzCash, Easypaisa, bank transfer, USDT TRC20 and card networks.
• Regulatory Compliance: To satisfy anti-money laundering (AML), Know Your Customer (KYC) and responsible gaming obligations imposed by the applicable licensing framework.
• Customer Support: To investigate and resolve account queries, disputes and complaints submitted to 92apk's support team.
• Platform Improvement: To analyse aggregated usage patterns, diagnose technical issues and develop new features that improve the 92apk player experience.
• Marketing Communications: To send promotional emails, bonus notifications and platform updates to players who have opted in to marketing communications. You may opt out at any time by following the unsubscribe link in any marketing email or by updating your communication preferences in account settings.
• Fraud Prevention: To detect and prevent fraudulent account activity, bonus abuse, collusion and other forms of platform misuse.
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling and to proactively contact players showing concerning patterns, in accordance with 92apk's responsible gaming obligations.

4. Legal Basis for Processing

92apk relies on the following legal bases for the processing of personal data:

• Contract Performance: Processing necessary to fulfil the agreement between 92apk and the player, including account operation, payment execution and dispute resolution.
• Legal Obligation: Processing required to comply with AML regulations, KYC requirements and responsible gaming mandates applicable under 92apk's operating licence.
• Legitimate Interests: Processing carried out in pursuit of 92apk's legitimate business interests – including fraud prevention, platform security and service improvement – where those interests are not overridden by your fundamental rights.
• Consent: Processing for optional marketing communications, where you have given explicit consent. You may withdraw consent for marketing processing at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Third Parties

92apk does not sell, rent or trade your personal data. We share personal data only in the following limited circumstances:

• Payment Service Providers: JazzCash, Easypaisa, bank partners, card networks and crypto payment processors receive the minimum personal and financial data required to process your transactions.
• Identity Verification Providers: Third-party KYC and AML screening services receive identity documents and supporting data to conduct verification checks required by our compliance obligations.
• Game Software Suppliers: Casino game providers receive anonymised session identifiers to facilitate game delivery and RTP auditing. They do not receive your name, contact details or payment information.
• Legal & Regulatory Authorities: Where required by applicable law, court order or regulatory directive, 92apk will disclose personal data to competent authorities. We will notify you of any such disclosure where legally permitted to do so.
• Business Successors: In the event of a merger, acquisition or sale of all or substantially all of 92apk's assets, your personal data may be transferred to the successor entity, which will be bound by obligations no less protective than those in this Policy.

All third-party processors engaged by 92apk are bound by data processing agreements that require them to process personal data solely for the purposes instructed by 92apk and to implement appropriate technical and organisational security measures.

6. Cookies & Tracking Technologies

The 92apk platform uses cookies and similar client-side storage technologies for the following purposes:

• Essential Cookies: Required for session authentication, login state persistence and basic platform functionality. These cannot be disabled without impairing the core operation of 92apk.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate the 92apk platform, which pages are most visited and where technical errors occur. This data is used exclusively for internal platform improvement.
• Preference Cookies: Store your language, display and notification preferences so that your settings persist between sessions.

92apk does not place third-party advertising or social media tracking cookies. You may control non-essential cookies through your browser settings, though disabling certain cookies may affect your ability to use some 92apk features.

7. Data Security

92apk implements appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include:

• TLS/SSL encryption for all data transmitted between your device and 92apk's servers.
• Encryption at rest for sensitive data including identity documents and financial records stored on 92apk's infrastructure.
• Role-based access controls ensuring that personal data is accessible only to 92apk personnel with a legitimate operational need.
• Regular security assessments, penetration testing and vulnerability scanning of the 92apk platform and underlying infrastructure.
• Multi-factor authentication requirements for all 92apk internal systems that hold personal data.

Despite these safeguards, no internet transmission is completely secure. In the event of a data breach that is reasonably likely to result in a risk to your rights and freedoms, 92apk will notify you without undue delay in accordance with applicable notification obligations.

8. Data Retention

92apk retains personal data for as long as your account remains active or as long as is necessary to fulfil the purposes described in this Policy. Specific retention guidelines include:

• Account and identity data is retained for the duration of the account relationship and for a minimum period of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Customer support correspondence is retained for three (3) years from the date of the last interaction.
• Technical log data is retained for up to twelve (12) months for security and diagnostic purposes.
• Marketing consent records are retained for as long as necessary to demonstrate compliance with applicable consent requirements.

Upon expiry of the applicable retention period, 92apk will securely delete or anonymise the relevant personal data in a manner that prevents its reconstruction or recovery.

9. Your Privacy Rights

Subject to applicable law and the limitations inherent in 92apk's compliance obligations, you have the following rights with respect to the personal data 92apk holds about you:

• Right of Access: You may request a copy of the personal data 92apk holds about you at any time.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 92apk's legal retention obligations.
• Right to Restriction: You may request that 92apk restrict the processing of your data in certain circumstances, for example while a complaint is being investigated.
• Right to Data Portability: You may request that 92apk provide your personal data in a structured, commonly used and machine-readable format for transfer to another service provider.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

To exercise any of the above rights, please contact 92apk support via the contact details provided on this page. We will respond to verified requests within thirty (30) calendar days.

10. Minors

The 92apk platform is strictly for adults aged 18 years and over. 92apk does not knowingly collect personal data from individuals under the age of 18. If you become aware that a minor has registered on the 92apk platform or has provided personal data, please contact support immediately. Upon receiving such a report, 92apk will promptly investigate and, where confirmed, close the account and delete all associated personal data from our systems without undue delay.

11. Changes to This Policy

92apk reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features or applicable legal requirements. Material changes will be communicated to registered players via email to the address on file no fewer than seven (7) days before the revised Policy takes effect. The date of the most recent revision is displayed at the top of this document. Continued use of the 92apk platform after the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should cease using the platform and contact support to arrange account closure.

12. Contact & Data Enquiries

For all privacy-related queries, data subject rights requests or concerns about 92apk's data practices, please contact the 92apk Data Protection team at the following address:

Email: [email protected]

Please include "Privacy Request" in the subject line of your message, along with your registered email address and a brief description of your query. 92apk aims to acknowledge all privacy enquiries within five (5) business days and to resolve them within thirty (30) calendar days, with communication throughout the process.